Driver shortages impact collection services

The national shortage of HGV drivers has started to impact our waste and recycling services.

We are working closely with our waste collection contractor Amey to minimise disruption to collections as much as possible and are prioritising the key services of food waste, rubbish and recycling.

To help continue to deliver these essential services we temporarily suspended taking new bookings for the bulky waste service. However, the combination of the national shortage, staff illness and the need for some staff to self-isolate because of close contact with a person infected with COVID-19, means that some garden waste services are now being impacted.

Details about any affected services are being added to the relevant area update page on this website.

The national shortage has been caused by competition for driving roles from other sectors and issues related to the COVID-19 pandemic. This BBC news article provides a useful summary of the issue.

Amey management team members with appropriate driving licenses are currently helping to bridge the gap, drivers are being sought through multiple agencies and other members of the bin crews are being trained through an in-house scheme. However, the backlog of driving assessments and tests due to the pandemic has slowed the progress.

We apologise for the inconvenience this issue is causing and thank you for your patience as we work to resolve the situation.

Last updated: Monday 26 July 2021