Mole Valley

• Rubbish collections – in parts of Bookham and Fetcham.
• Food waste collections – in parts of Ashtead.

For more information on outstanding roads by collection type, please refer to the attached spreadsheet.
MV 01.09.26

Crews will be returning to outstanding collections from tomorrow and they will work to complete them as quickly as possible. If your bin has not been collected, please leave it out and it will be collected as soon as crews are able to return to your area.

Follow these quick and easy steps to keep your bins smelling fresh between collections.

Collection crews are starting earlier than usual due to a combination of hot weather and to catch up on outstanding collections. Please ensure your bins are out by 5.30am on your collection day.

Delays to waste collections

The disruption has been caused by a combination of operational challenges affecting the waste collection service since June. There are two main contributing factors – vehicle shortages and staff shortages – which together have resulted in the disruption and delays. Not all areas have been subject to the same degree of disruption.

Some areas can only be serviced by specialist waste collection vehicles, and these are the most affected by delays. Amey has introduced additional measures to support service recovery, including hiring replacement vehicles and bringing in specialist subcontractors, to help deliver aspects of the services where possible. They are recruiting additional drivers and loaders across the depot area and, in the meantime, are drawing on drivers from other depots such as Woking and Elmbridge where available to support our services. An application to the Traffic Commissioner to increase the number of permitted vehicles is also being prepared, however this process is anticipated to take up to twelve weeks.

We continue to meet regularly with Mole Valley and Amey’s local and senior management team to monitor performance, oversee recovery plans and identify where further improvements can be made.

Please be assured that collection crews and depot staff are working hard, often taking on extra shifts and weekend work, to catch up on bins and minimise disruption, in exceptionally challenging circumstances. The Customer Services team at Mole Valley are working hard to provide the most up-to-date guidance from waste collection teams as they happen.

If your bin has not been collected by 4pm and is not in an area affected by a known disruption, you can report it via our missed collections page.