Surrey Heath

Wednesday 19 January 2022

Although the suspension of the garden waste service due to the national shortage of HGV drivers remains in place, we are pleased to let you know we have been able to arrange for garden waste bins in Surrey Heath to be emptied again.

This is scheduled to take place either w/c 10 January or w/c 17 January, depending on your usual garden waste collection week. 

You will have received more information on the detail of these planned arrangements by email or letter. We expect the crews will have more garden waste to collect than normal, so if your bin isn’t emptied that day, please report it as a missed collection and leave your bin out for the crew to empty the following day.

Your garden waste subscription will be extended to compensate for the missed collections and you will not be sent a renewal until the service restarts.

If you prefer to cancel your subscription you will receive a pro-rata refund based on the service you have received. However, due to the driver shortage, it may not be possible to take the bin away for some time and the garden waste service is currently not open to new or returning customers.

We understand how frustrating this situation must be for you and thank you for your continued patience and understanding. We also want to assure you that we are working hard to provide interim collections and to bring the service back fully as soon as possible.

You can find out more about the driver shortage and the steps we are taking to tackle the issue here.

What to do with your garden waste

Although we recognise that it may be impractical for some customers, you can take your garden waste to a Community Recycling Centre (CRC) for free while the service is suspended. Details about the centres are on the Surrey County Council (SCC) website. You can also take garden waste to CRCs in a van or trailer, but you will need to purchase a permit.

You could also start composting your garden waste at home. For more information including an offer to buy a discounted compost bin visit the Surrey Environment Partnership website.

There is also more information about what you can and can’t do with your garden waste on this page.

If you would like to receive future updates about your waste collection service by email, please call the Amey Contact Centre on 03332 340978 and ask to be added to the email list.

The bulky waste collection service, which was suspended over the summer, has restarted on a limited basis. You can now book a collection for Wednesdays only. Amey is able to provide this service because the van driver is not required to hold an HGV licence.

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If you are self-isolating with symptoms of coronavirus, please read our guide on how to deal with your waste.