Wednesday 19 January 2022

Although the suspension of the garden waste service due to the national shortage of HGV drivers remains in place, we are pleased to let you know we have been able to arrange for full garden waste bins to be emptied again.

For Elmbridge subscribers this will take place weeks commencing 31 January and 7 February, depending on your usual garden waste collection week.

You will receive more information on the detail of these arrangements via email or letter. Your garden waste subscription will be extended to compensate for the missed collection and you will not be sent a renewal until the service restarts.

We apologise for the inconvenience this unprecedented national issue is causing. We have done everything possible to keep the garden waste service running and will continue to review driver numbers weekly to determine when the garden waste collection service can restart. You can find out more about the driver shortage and the steps we are taking to tackle the issue here.

Using our limited resources, our priority is to maintain core collections of rubbish, recycling and food waste recycling.

What to do with your garden waste

While the service is suspended you can take your garden waste to a Community Recycling Centre for free. Details about the centres are on the Surrey County Council (SCC) website. We are working with SCC to monitor queueing times and will consider extending opening hours if there is increased demand.

You could also start composting your garden waste at home. For more information including an offer to buy a discounted compost bin visit the Surrey Environment Partnership website.

Please note, your street cleaning crew is not able to collect leaves from your garden/driveway. There is more information about what you can and can’t do with your garden waste on this page.

Read the latest FAQs

The bulky waste collection service, which was suspended over the festive period, has restarted in a limited capacity. You can now book a collection for either Wednesdays (limited slots) or Thursdays only.


If you are self-isolating with symptoms of coronavirus, please read our guide on how to deal with your waste.