Wednesday 20 October 2021

Although the suspension of the garden waste service due to the national shortage of HGV drivers remains in place, we have now been able to arrange for full garden waste bins to be emptied.

For Elmbridge subscribers this is planned to be either the week commencing 1 November or 8 November, depending on your usual garden waste collection week.

You will receive more information on the detail of these arrangements before then, via email or letter. If the crew are delayed in getting to you, please leave your bin out until it is picked up, we will keep our website updated with relevant information. Your garden waste subscription will be extended to compensate for the missed collection and you will not be sent a renewal until the service restarts.

We apologise for the inconvenience this unprecedented national issue is causing. We have done everything possible to keep the garden waste service running and will continue to review staffing numbers weekly to determine when the service can restart. You can find out more about the driver shortage and the steps we are taking to tackle the issue here.

What to do with your garden waste

While the service is suspended you can take your garden waste to a Community Recycling Centre for free. Details about the centres are on the Surrey County Council (SCC) website. We are working with SCC to monitor queueing times and will consider extending opening hours if there is increased demand.

You could also start composting your garden waste at home. For more information including an offer to buy a discounted compost bin visit the Surrey Environment Partnership website.

There is also more information about what you can and can’t do with your garden waste on this page.

Read the latest FAQs

The bulky waste collection service, which was suspended over the summer, has restarted in a limited capacity. You can now book a collection for either Wednesdays (limited slots) or Thursdays only. Amey is able to provide this service because the van driver is not required to hold an HGV licence.


If you are self-isolating with symptoms of coronavirus, please read our guide on how to deal with your waste.