Did you know some items can cause serious issues at recycling facilities, where up to 22 tonnes of contaminated recycling may need to be turned away? Food, dirty nappies, and clothes/textiles are the top three worst items that cause the most challenging, costly problems and downtime for machinery. Contaminated recycling is expensive for local councils to sort out, and eventually …
Temporary freeze on fridge and freezer collections
Due to a national issue affecting fridge and freezer recycling facilities, it will be necessary to temporarily suspend household collections of fridges and freezers in Elmbridge, Mole Valley, Surrey Heath and Woking. Bulky waste collections for all other items will continue as normal. Over the summer, several factors including fires, equipment breakdowns and site closures have resulted in a significant …
Waste collections returning to normal
Bin collection and delivery services in Elmbridge and Mole Valley are stabilising and returning to normal. The delays, which started in June, were caused by a range of external factors. In Elmbridge longer tipping journeys have placed additional pressure on the service. In both Elmbridge and Mole Valley, staff shortages and vehicle issues also affected collections – the effects of ...
Issue resolved: Online forms now available for residents in Woking
The temporary issue affecting online forms in Woking for garden waste, bulky waste collections and ordering new bins has now been resolved. As of 4pm on Friday 4 September, all services are operating normally and the online forms are available to use again. We apologise for any inconvenience caused and thank you for your patience while we worked to resolve …
Procurement of Joint Waste Service Contract
The current contract with Amey LG Limited to manage waste collections and street cleaning in Elmbridge, Mole Valley and Surrey Heath and waste collections in Woking comes to an end in June 2027. Joint Waste Solutions (JWS) is pleased to announce that an award notice has been issued to confirm the intention for the new contract to be operated by …
Summer Bank Holiday bin collections
There are no changes to bin collections over the Summer Bank Holiday weekend in Elmbridge, Mole Valley, Surrey Heath and Woking. Please leave your bins out to be emptied as usual. If you live in Elmbridge or Mole Valley, or you have been affected by delays recently, please check the daily service updates on our website for the most up-to-date …
Temporary changes to garden waste collections in Surrey Heath
If you live in Surrey Heath, and subscribe to the garden waste collection service, please be advised there will be some temporary changes to your garden waste collections this week. This is due to a fault that has developed on the super narrow garden waste collection vehicle, and a replacement specialist vehicle has been ordered, ready for deployment next week. …
Food waste bins and the hot weather
The hot weather means bins, particularly food waste bins, can get a bit smelly and even develop maggots, ewww! Follow these quick tips for a somewhat cleaner experience. Empty your kitchen food waste caddy into your outside waste bin regularly. Make sure the lid is firmly shut by using the handle. This will keep smells to a minimum and prevent …
Heatwave – waste collections starting earlier
Due to hot weather conditions forecast for the rest of the week, bin collection crews are starting their rounds up to half an hour earlier than usual. Please check our service updates page for the latest information in your area. Tuesday 7 July 2026
Waste lorry fire in Elmbridge
Another fire broke out in the back of a waste collection vehicle in Elmbridge yesterday. Luckily, nobody was injured, and emergency services accompanied the truck to the local depot, where the burning contents were extinguished. An investigation is underway to determine the cause of the fire and assess the damage. It is likely that some type of batteries or small …