Although more waste than usual is generated at this time of year, there’s an easy way you can help. Simply recycling more of the right things will make a huge difference to the environment and it’s cheaper and more carbon efficient for your local council to process recycling than rubbish. Here’s a quick reminder of what can go in your …
Service disruption in Elmbridge
Tuesday 8 October 2024 Amey has reported some bins were missed today in East and West Molesey and Thames Ditton. If your food, garden or rubbish bins have not been emptied, please leave them out ready for collection tomorrow. Please continue to report missed collections online, after 4pm. We apologise for any inconvenience this may cause and thank you for …
System upgrade, 28 August 2024
Due to a system upgrade our online forms may be temporarily unavailable from 4pm today. This may affect reporting forms for a few hours. If you need to report an issue and cannot submit a form please try again later.
Funding awarded to JWS for chewing gum removal
Following a competitive bid process, we are delighted to have been awarded grant funding of just over £21,000 by Keep Britain Tidy and the Chewing Gum Taskforce to remove gum from streets in Elmbridge, Mole Valley and Surrey Heath over the coming weeks. The work, estimated to take around 15 days in total, is scheduled to start in Leatherhead on …
Some delays to bin collections in Mole Valley, Elmbridge and Woking
Friday 16 August 2024 In Mole Valley there have been some missed collections and there will be additional crews working tomorrow, Saturday 17 August, to help catch up. In Woking, some collections for rubbish, food and garden waste continue to be impacted by issues such as vehicle breakdowns and limited staff availability. Amey is working hard to catch up on …
Online reporting of street cleaning enquiries – system upgrade tomorrow
Monday 10 June 2024 From 4pm tomorrow (Tuesday 11 June 2024), residents living in Elmbridge, Mole Valley and Surrey Heath will be unable to access online forms to report street cleansing issues – for example, to report issues such as fly-tipping, overflowing litter bins and graffiti, dirty streets and more. The outage (due to last approximately four hours) is required …
Five quick ways to avoid wish-cycling this summer
Confused about recycling? You’re not alone! Follow these five quick steps to recycle the right things and avoid contamination It’s always a good idea to ‘know before you throw’ as putting the wrong items in the recycling bin can spoil the rest of the recycling (known as ‘wish-cycling’ and ‘contamination’) which is expensive for local councils to sort out, negatively …
Online request and report service, 17 May 2024
Following yesterday’s upgrade, we are pleased to confirm that the online reporting and requests portal is now working. However, please be aware it may take a little longer than usual for requests or reports to be processed. Thank you for your patience and we apologise for any inconvenience this issue may have or may be causing. We’ll provide an update …
Urgent system upgrade at 4pm today
Due to an urgent upgrade, the online reporting system will be unavailable today from 4pm for approximately 3 hours. During that time, you will not be able to report issues online or complete any online orders until after the upgrade. We are sorry for any inconvenience this may cause. We will let you know when the online ordering and reporting …
Online forms for Woking residents
We are aware of a technical issue affecting a couple of our online reporting and request forms for Woking residents. We are working closely with Amey to resolve the issue as quickly as possible. The two forms that are currently unavailable are: Request a sharps collection, and Order a new or replacement recycling or food bin. If you need either …