Online reporting of street cleaning enquiries – system upgrade tomorrow

Monday 10 June 2024 From 4pm tomorrow (Tuesday 11 June 2024), residents living in Elmbridge, Mole Valley and Surrey Heath will be unable to access online forms to report street cleansing issues – for example, to report issues such as fly-tipping, overflowing litter bins and graffiti, dirty streets and more. The outage (due to last approximately four hours) is required …

Five quick ways to avoid wish-cycling this summer

Confused about recycling? You’re not alone! Follow these five quick steps to recycle the right things and avoid contamination It’s always a good idea to ‘know before you throw’ as putting the wrong items in the recycling bin can spoil the rest of the recycling (known as ‘wish-cycling’ and ‘contamination’) which is expensive for local councils to sort out, negatively …

Online request and report service, 17 May 2024

Following yesterday’s upgrade, we are pleased to confirm that the online reporting and requests portal is now working. However, please be aware it may take a little longer than usual for requests or reports to be processed. Thank you for your patience and we apologise for any inconvenience this issue may have or may be causing. We’ll provide an update …

Urgent system upgrade at 4pm today

Due to an urgent upgrade, the online reporting system will be unavailable today from 4pm for approximately 3 hours. During that time, you will not be able to report issues online or complete any online orders until after the upgrade. We are sorry for any inconvenience this may cause. We will let you know when the online ordering and reporting …

Online forms for Woking residents

We are aware of a technical issue affecting a couple of our online reporting and request forms for Woking residents. We are working closely with Amey to resolve the issue as quickly as possible. The two forms that are currently unavailable are: Request a sharps collection, and Order a new or replacement recycling or food bin. If you need either …

HypnoCat says recycle your small electricals!

Unwanted electronics waste is one of the fastest growing waste streams in the UK and the world. Yet over 75% of materials contained in our unwanted electricals can be reused and turned into something else! For example, did you know that: Aluminium can be used over and over again without losing any of its quality. 75% of aluminium ever created …

Online forms for Woking residents

We are aware of an intermittent problem with our online reporting and request forms for Woking residents. On some occasions the link to the online forms is failing to load or timing out. The issue has been reported to the software provider and is being investigated. If you are trying to log a service issue or request please allow up …

Eight easy ways to own your impact this festive season

It’s easier than you think to do your bit for the planet this Christmas. Simply recycling more of the right things will make a huge difference to the environment and it’s cheaper and more carbon efficient for your local council to process than rubbish. Here are eight easy ways to help the planet this Christmas time, recommended by the Surrey …

Bin collections and icy weather

In the icy weather, crews often find bins frozen shut on their rounds. Where possible, they will make return visits and so please leave your bins out ready to be emptied. If the crew hasn’t been able to return, they will come by on your next scheduled collection date. Other missed collections can be reported as normal online. Please check …

Seven sustainable ways to prepare for the festive season

The festive season is a busy and exciting time of year, but it’s also when more waste is generated than usual. So the Surrey Environment Partnership (SEP) has put together seven simple ways you can own your impact in the lead up to, during and after the festive period. Christmas cards and wrapping – when preparing for the big day, please …