A decision on starting the procurement of a new recycling and waste collection and street cleaning operator has been formally ratified by Elmbridge Borough Council, Mole Valley District Council, Surrey Heath Borough Council and Woking Borough Council. Since 2017, the four Surrey district and borough councils have been involved in a joint contract for recycling, waste collection and street cleaning …

Amey is aware of an intermittent technical issue that may potentially cause some glitches when residents try accessing their suite of online reporting forms today. If you live in Elmbridge, Mole Valley, Surrey Heath or Woking and you experience any issues while using the online forms, may we please ask that you return and try reporting online again later this …

Over the coming weeks, Elmbridge Borough Council, Mole Valley District Council, Surrey Heath Borough Council and Woking Borough Council will be considering a report that recommends starting procurement of  a new recycling and waste collection and street cleaning operator on behalf of their residents. Since 2017, the four Surrey district and borough councils have been involved in a joint contract …

Amey has reported a technical issue with online reporting forms that are not loading correctly for residents living in Woking and Surrey Heath. An investigation is underway and a full fix is being worked on. If your bin hasn’t been collected by 4pm, please call the Amey contact centre on 03332 340978 (8.30am-5.00pm Monday to Friday) to report a missed …

Although more waste than usual is generated at this time of year, there’s an easy way you can help. Simply recycling more of the right things will make a huge difference to the environment and it’s cheaper and more carbon efficient for your local council to process recycling than rubbish. Here’s a quick reminder of what can go in your …

Tuesday 8 October 2024 Amey has reported some bins were missed today in East and West Molesey and Thames Ditton. If your food, garden or rubbish bins have not been emptied, please leave them out ready for collection tomorrow. Please continue to report missed collections online, after 4pm. We apologise for any inconvenience this may cause and thank you for …

Due to a system upgrade our online forms may be temporarily unavailable from 4pm today. This may affect reporting forms for a few hours. If you need to report an issue and cannot submit a form please try again later.

Friday 16 August 2024 In Mole Valley there have been some missed collections and there will be additional crews working tomorrow, Saturday 17 August, to help catch up. In Woking, some collections for rubbish, food and garden waste continue to be impacted by issues such as vehicle breakdowns and limited staff availability. Amey is working hard to catch up on …

Monday 10 June 2024 From 4pm tomorrow (Tuesday 11 June 2024), residents living in Elmbridge, Mole Valley and Surrey Heath will be unable to access online forms to report street cleansing issues – for example, to report issues such as fly-tipping, overflowing litter bins and graffiti, dirty streets and more. The outage (due to last approximately four hours) is required …

Confused about recycling? You’re not alone! Follow these five quick steps to recycle the right things and avoid contamination It’s always a good idea to ‘know before you throw’ as putting the wrong items in the recycling bin can spoil the rest of the recycling (known as ‘wish-cycling’ and ‘contamination’) which is expensive for local councils to sort out, negatively …