Information on how to contact us, report issues and raise requests.
Please use the following online forms to contact us about common enquiries.
- Report a missed bin
- Report a street cleaning problem
- Subscribe to garden waste service
- Request a bulky waste collection
- Order a new bin
- Request help with your bins
- Request a sharps collection
- Check my collection day
If you live in Elmbridge and wish to make a complaint please complete the online form on the Elmbridge Borough Council website.
If you live in Mole Valley and wish to make a complaint please complete the online form on the Mole Valley District Council website.
If you live in Surrey Heath or Woking and wish to make a complaint please complete the complaint form.
Complaints about damage to vehicles and property
Find out how to raise a claim if your property, such as a building or vehicle, has been damaged by a refuse collection vehicle or collection staff.
For all other enquiries please select your area to display the contact details where you live.
Contact phone number – 01372 474474 – 8.45am-5.00pm Monday – Thursday. 8.45am-4.45pm – Friday.
Contact us webform
Contact phone number – 01306 885001 – 8.30-5.00pm Monday – Friday.
Surrey Heath and Woking
Contact phone number – 03332 340978 – 8.30am-5.00pm Monday – Friday.