Contact us

Information on how to contact us, report issues and raise requests.

Common enquiries

Please use the following online forms to contact us about common enquiries.

• Report a missed bin
• Report a street cleaning problem
• Subscribe to garden waste service
• Request a bulky waste collection
• Order a new bin
• Request help with your bins
• Request a sharps collection
• Check my collection day

General complaints

If you live in Elmbridge and wish to make a complaint please complete the online form on the Elmbridge Borough Council website.

If you live in Mole Valley and wish to make a complaint please complete the online form on the Mole Valley District Council website.

If you live in Surrey Heath and wish to make a complaint please complete the complaint form found here.

If you live in Woking and wish to make a complaint please complete the complaint form found here.

Complaints about damage to vehicles and property

Find out how to raise a claim if your property, such as a building or vehicle, has been damaged by a refuse collection vehicle or collection staff.

Other enquiries

For all other enquiries please select your area to display the contact details where you live.