Contact us

Information on how to contact us, report issues and raise requests.


Common enquiries

Please use the following online forms to contact us about common enquiries.

General complaints

If you live in Elmbridge and wish to make a complaint please complete the online form on the Elmbridge Borough Council website.

If you live in Mole Valley and wish to make a complaint please complete the online form on the Mole Valley District Council website.

If you live in Surrey Heath and wish to make a complaint please complete the complaint form found here.

If you live in Woking and wish to make a complaint please complete the complaint form found here.

Complaints about damage to vehicles and property

Find out how to raise a claim if your property, such as a building or vehicle, has been damaged by a refuse collection vehicle or collection staff.

Other enquiries

For all other enquiries please select your area to display the contact details where you live.