Information on how to contact us, report issues and raise requests.
Please use the following online forms to contact us about common enquiries.
- Report a missed bin
- Report a street cleaning problem
- Subscribe to garden waste service
- Request a bulky waste collection
- Order a new bin
- Request help with your bins
- Request a sharps collection
- Check my collection day
If you live in Elmbridge and wish to make a complaint please complete the online form on the Elmbridge Borough Council website.
If you live in Mole Valley and wish to make a complaint please complete the online form on the Mole Valley District Council website.
If you live in Surrey Heath and wish to make a complaint please complete the complaint form found here.
If you live in Woking and wish to make a complaint please complete the complaint form found here.
Complaints about damage to vehicles and property
Find out how to raise a claim if your property, such as a building or vehicle, has been damaged by a refuse collection vehicle or collection staff.
For all other enquiries please select your area to display the contact details where you live.