From Monday 6 August 2018, a new contractor will be emptying the bins in Mole Valley. You’ll see new vehicles and staff who work for Amey and while your bins will still be emptied on the same day, there will be some small changes to collection times:
- There is no change to the day your bin is collected, though we will start collections slightly earlier at 6am. Please leave your bin at your property boundary as usual on your collection day until it is emptied.
- You might find that your bins are emptied at a different time of day.
Why are the changes happening?
The changes are part of a new initiative which has seen Mole Valley’s waste services combined with three other local councils in Surrey to form Joint Waste Solutions. This new organisation will manage the new waste collection contract with Amey across all four areas and save around £2.5m a year whilst maintaining high quality services. The new contract started in Elmbridge and Woking last year and in Surrey Heath in February 2018.
How will the savings be made?
Working together will enable more efficient and effective use of vehicles, depot facilities and route planning. In addition, access to advanced ICT solutions will provide better data to help improve our services and communications, which will help residents to recycle more.
Will there be further changes?
At the moment, collection days will remain the same. If there are any changes in the future, we will let residents know in advance.
Reporting missed bins
Our aim is to make sure that the contract change goes as smoothly as possible. However the bin collection service is a large and complex operation, so please bear with us while the new crews become familiar with their rounds.
If you think your bin may have been missed please wait until 4pm and then report it using the online form or call 01306 885001.
For the latest updates on the new service click here.