Report a missed collection

Report a bin that hasn’t been emptied on its collection day.


Missed collections

During cold weather the contents of your garden waste bin might freeze. If this happens the crews will be unable to empty the bin, please wait until the next collection.

You can report if your recycling, rubbish, food waste, garden waste, textiles or small electricals weren’t collected on your scheduled collection day.

You can report the missed collection up to two working days after your collection day e.g. if your bin was due to be emptied on Monday the missed collection can be reported up to the end of Wednesday. If it is after this time you will need to wait for your next scheduled collection.

You won’t be able to report a missed collection if a problem was reported with your bin. This could include that it wasn’t put out, it was too heavy or it had the wrong items in it. If this is the case you will need to correct the problem and wait for your next scheduled collection.


Select your area

There are different forms to complete, depending on which area you live in.

Please select your area below